This deployment guide includes information when moving to Intune, or adopting Intune as your MDM (mobile device management) and MAM (mobile application management) solution. We have lost countless hours with this error across different customers and the fix has been to either. This article focuses on the migration of mobile devices. Simply copy the powershell script below and save it. This article provides suggestions for troubleshooting device enrollment issues. Microsoft wants you to continue using Configuration Manager. [!IMPORTANT] Communicate issues, resolutions, and trends with your help desk. The associated user displayed in the portal is the one signed in to both the Windows device and the Company Portal. This section includes an overview of the steps. This problem could be caused if you're using a virtual machine, have a restricted serial number, or if this device is already assigned to someone else. Repeat the phased cycles until all users are migrated to Intune. Do an internet search for your options. Run a voluntary migration until you can estimate the support call workload. I compared dsregcmd /status result with a computer working correctly, the only difference I see is the SettingsURL field is empty but I can't find any info about it. Video Meetup: 3 Pragmatic Building Blocks Towards Zero Trust Security, 3 Pragmatic Building Blocks Towards Zero Trust Security. I am not using Intune, but Google's endpoint management and could not get my test machine to show up in management. If devices dont check in: Resolution: Share the following resolutions with your end users to help them regain access to corporate resources. For more info about enrolling in Microsoft Intune, seeEnroll your device in Intune. Welcome to another SpiceQuest! Could you also check azure itself it is already registered? If that fails, validate that the users credentials have synced correctly with Azure Active Directory. Once Intune is set up, you can create an Intune app configuration policy that uninstalls the Configuration Manager client. If I click the message and try to add my work account the UPN is already filled and if I click Next it says "Your device is already connected to your organization". The default configuration was for MAM user scope to be set to All when it needs to be set to None. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Resolution: In the Microsoft 365 admin center, remove the special characters from the company name and save the company information. Select Y to install the module from an untrusted repository. Choose a migration approach that's most suitable for your organization's needs. Follow this procedure to Manually re-register a Windows 10 / Windows 11 or Windows Server machine in Hybrid Azure AD Join. Your device is now joined to your organization's network. Intune uses role-based access control to control what users can see and change. Devices are being shown in Azure AD but not in intune. Opening the Company Portal app manually is a temporary solution, because Samsung Smart Manager may deactivate the Company Portal app again. Active Directory enables this endpoint by default. Hybrid Azure AD Join will not assign any user to the device, but the Intune automatic enrollment will. Now all the sudden, i am trying to do it for another user, but after joining to azure ad . Leave time in the schedule to evaluate success criteria for each group before migrating the next group. For more information, see enable tenant attach. We have recently acquired two new laptops which we cannot the device in company portal when running through the 3 . If you want to prevent specific platforms, then create a restriction. Confirm that Chrome for Android is the default browser and that cookies are enabled. Still no update, follow the comments of the MS post I posted above to stay informed about it. "This device is already set up in another organization". These profiles use settings exposed by Apple, Google, and Microsoft. The certificate error occurs because Android devices require intermediate certificates to be included in an SSL Server hello. The Windows Installer couldn't access VBScript run time for a custom action. More info here. The mobile device type that you're trying to enroll isn't supported. Deselect Activate and Complete Enrollment, click Next, then select New Server from the MDM Server dropdown menu and click Next. Android 5.1+ To set up a work profile on their device, a user can . Configuring the Role Policy: Navigate to Policy Management They're vulnerable until they enroll in Intune. This option uses Configuration Manager for some workloads, and uses Intune for other workloads. If the problem above exists, you see a red X in the "Certificate Name Matches" and the SSL Certificate is correctly Installed sections of the report. When you uninstall, the devices aren't receiving your policies, including policies that provide protection. In this case, the error may mean that an intermediate certificate is missing from your Active Directory Federation Services (AD FS) server. They're using a System Center 2012 R2 Configuration Manager license. Know there are other policy types that aren't listed. Download and install company portal. The PC is enrolled in another Intune tenant; Prerequisites: check Hybrid Azure AD Join status . Hi, I guess everyone is wondering the same question. The device is brand new so it has never been connected to Intune before. Please remember to mark the replies as answers if they help. Sign in to the Intune admin center, and sign up for Intune. Then complete the most relevant of the following solutions: If the user is enrolling a VM for testing, make sure it's been fully configured so that Intune can recognize its serial number and hardware model. Contact Microsoft Support as described in. Make sure you've fully configured your virtual machine, including serial number and hardware model. Remove the autopilot device first under intune enrollment and then you could delete the autopilot device, Endpoint Manager / Intune Portal --> Devices --> Enroll devices --> Below Windows Autopilot Deployment Program --> devices, Trying to learn Intune - stuck at MDM "Your device is already being manged by an organization", Microsoft Intune and Configuration Manager, Implementing Mobile Device Management (MDM) with Microsoft Intune, Re: Trying to learn Intune - stuck at MDM "Your device is already being manged by an organizati. For example, create Charlotte, NC distribution center - Android Enterprise inventory scanning devices, or All Windows 10 Surface devices. Optionally, based on your organization's choices, you might be asked to set up two-step verification through eithertwo-step verification orsecurity info. After some devices were updated to the latest build, the Intune MDM certificate was missing. Check the client proxy settings. After many lost hours, we have finally found a solution to this problem. Next, devices are ready to be enrolled, and receive your policies. Create a new trial or paid account and re-enroll. However, sometimes it is possible that a Windows 10 PC is in an inconsistent enrollment state, with error The sync could not be initiated. Look for the Intune cert issued by Sc_Online_Issuing, and delete it, if present. The Prepare Assistant appears. It also controls access to resources, and authenticates users and devices. It needs to be run from a powershell as administrator prompt. Company Portal displays "This device hasn't been set up for corporate use yet". contact Microsoft Support if you use ADFS. Setting up Microsoft Endpoint Manager Intune requires two separate policies in the SecureW2 management portal: a User Role Policy and an Enrollment Policy. We have recently acquired two new laptops which we cannot the device in company portal when running through the 3 stage process to "Set Up Your. I got this error after rebootin Windows 10 Pro 64 Oracle Virtual Box machine. Unfortunately, not made a a difference. Confirm the device doesn't already have a management profile installed. Set Intune Standalone as the MDM authority. To clean up the stale device record from Intune: Issue: Enrollment fails with the error The machine is already enrolled. I found what eventually pointed me in the right direction here:https://social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Enrollments. Create your administrative team. Generate reports for all devices in the . The maximum number of seats allowed for the account has been reached. I made them enrollment managers, and had them log out of the CP app and reboot and log back in. Start up your new device and begin the Windows Out of Box Experience. I Sorted that error out by not clicking on the allow my org to manage my device setting. Opens a new window? If it is successfully enrolled, there will be an account "Connected to Personal MDM" appears. While you're joining your Windows 10 device to your work or school network, the following actions will happen: Windows registers your device to your work or school network, letting you access your resources using your personal account. The common fixes are related to SCCM or similar, but if you deal with small business its unlikely that these softwares have been on the device before and the issue is not related to that. Once enrolled, the devices return to a healthy state and regain access to company resources. My account was the only one impacted as other admins could connect just fine. Edit 01/06/2022 : updating this article to include Azure Virtual Desktop Windows 10 / Windows 11 multi-session enrollment command using Device Credential. Rapidly deploy and authenticate apps on all company devices. Microsoft Intune. You can read about those configuration requirements in: You can also make sure that the time and date on the user's device are set correctly: Your managed device users can collect enrollment and diagnostic logs for you to review. For example, they'll see this error if both of the following are true: The mobile device management authority hasn't been defined. Shared Computer Activation and Azure AD Devices (2) We're trying to deploy Office applications to a Citrix VDI environment, using Shared Computer Activation. If you have an existing subscription, you can also sign in to it. I am a Helpdesk technician in a Small organisation of 25 users. When you're satisfied with the first phase of migrations, repeat the migration cycle for the next phase. Microsoft 365, Azure, Identity, Security & Compliance, Enterprise Mobility, Workplace. For more information, see Create a device platform restriction. Click on the link and follow the instruction, 6. The client computer is already enrolled into the service. We have recently rolled out Microsoft Intune in our company to manage our devices. Aug 20 2021 It worked. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Find the certificate for your AD FS service communication (a publicly signed certificate), and double-click to view its properties. Helpful information: Thank you very much! This topic has been locked by an administrator and is no longer open for commenting. Don't call it InTune. Okay, so now we noticed that the not working device is prompting us to select a certificate, it certainly looked a lot like the missing MDM intune certificate issue from some time ago. Confirm that the user is assigned an appropriate license for the version of the Intune service that you're using. You can verify that the user's UPN matches the Active Directory information in the Microsoft 365 admin center. For example, enter: C:\psscripts\ExportedIntunePolicies\CompliancePolicies. There has been many wasted hours troubleshooting it and trying to fix it. The enrollment log shows error hr 0x8007064c. I am totally confused by this. Download Android Device Policy. Register existing on-premises Active Directory Windows client devices as devices in Azure Active Directory (AD). Devices should only have one MDM provider. You can create device groups when you need to run administrative tasks based on the device identity, not the user identity. This month w Today in History: 1990 Steve Jackson Games is raided by the United States Secret Service, prompting the later formation of the Electronic Frontier Foundation.The Electronic Frontier Foundation was founded in July of 1990 in response to a basic threat to s We have already configured WSUS Server with Group Policy, But we need to push updates to clients without using group policy. Deploy Intune (in this article), including setting the MDM Authority to Intune. Intune doesn't support the version of Windows that is running on the client computer. Microsoft Intune Device Management Key Features. Thank you Maxime, this worked like a charm! Verify that the client computer has Internet access. For you, the device is also joined with . On theSet up a work or school accountscreen, selectJoin this device to Azure Active Directory. On theYou're all setscreen, clickDone. Please can someone advise us as we are unsure where to go. how it is assigning enrollment user info if it is device enrollment and not user? We will use the PSExec tool for that purpose. Turn on DirSync again and check if the user is now synced properly. If you want to move existing users from on-premises Active Directory to Azure AD, then you can set up hybrid identity. The setup guide simplifies Intune deployment, with steps in chronological order, including automatingsome deployment steps. This is great and useful for the staff member until you want to then join it to your AzureAD. When the Company Portal is in a deactivated state, it can't run in the background and can't contact the Intune service. Resolution: Microsoft Office 365 Customers are required to deploy a separate instance of the AD FS 2.0 Federation Service for each suffix if they: A rollup for AD FS 2.0 works in conjunction with the SupportMultipleDomain switch to enable the AD FS server to support this scenario without requiring additional AD FS 2.0 servers. This typically happens when a user has selected YES when logging into an Office 365 Application to register the device and link a profile on there. Optionally, based on your organization's choices, you might be automatically enrolled in mobile device management, such as Microsoft Intune. Issue: This message could be a result of any of the following reasons: Resolution: First, check with your user to determine which of the issues affects their device. It's the easiest way to integrate the cloud (Intune) with your on-premise Configuration Manager setup. This option uses Configuration Manager for some workloads, and uses Intune for other workloads. Currently, a default AD FS server or WAP - AD FS Proxy server installation sends only the AD FS service SSL certificate in the SSL server hello response to an SSL Client hello. My user account is in a group assigned under Enroll Devices > Automatic Enrollment > MDM User Scope > Some. Enrollment will fail and this message will appear if: The user might have tried to enroll using a non-iOS device. Before users can enroll their devices, they must be members of the right user group. On Android devices, these profiles use the Android, On Windows devices, these profiles use the. Saved a lot of time and struggle. If Resolution #2 doesn't work, have your users follow these steps to make Smart Manager exclude the Company Portal app: Launch the Smart Manager app on the device. If your device OS is Windows 10, could you try the following steps, 2. Overview page, please view "Associated user". The device can't be enrolled because the user's account isn't yet a member of a required user group. Settings > open Company portal app > Deactivate and Uninstall. Sign in to the Intune admin center. The account certificate of the previous account is still present on the computer. There are some policy types that can't be exported. Repeat the above steps on all of your AD FS and proxy servers. Hello, Verify that your account and subscription to Intune is still active. After you've wiped the blocked devices, you can tell the users to restart the enrollment process. Make a note of the serial numbers for all the devices that are, For each blocked device, choose it in the, A macOS virtual machine (VM) isn't configured correctly, You've enabled device restrictions that require the device to be corporate-owned or have a registered device serial number in Intune, The device has already been enrolled and is still assigned to someone else in Intune. The following table lists errors that end users might see while enrolling iOS/iPadOS devices in Intune. The client software installation package can't run because the version of Windows that is running on the client isn't supported. Neither of those things changed anything in the Company Portal. Cannot retrieve contributors at this time. You can't enroll new client computers when the account is in maintenance mode. Log into the users profile that added the work profile, go into access work or school and disconnect the account. Issue: A user receives an error during enrollment (like Company Portal Temporarily Unavailable). Worked fine for a few then all of a sudden it gave up. The work accounts have been enrolled onto Intune before on different devices so this should not be affecting enrolment should it? You can also export Active Directory users using the UI or through script. I hope that it does. In Intune, you import your GPOs, and see which policies are available (and not available) in Intune. Policy types that ca n't contact the Intune MDM certificate was missing advise us as are...: the user might have tried to enroll using a non-iOS device enrolment should it and users... Samsung Smart Manager may deactivate the Company Portal app Manually is a temporary solution, because Samsung Smart Manager deactivate. Enrollment fails with the error the machine is already registered example, create Charlotte, NC distribution center Android... New client computers when the account has been reached until all users are migrated to Intune is up! As we are unsure where to go in the Company information time for a custom action: 3 Pragmatic Blocks... License for the next phase see and change in Hybrid Azure AD using! To integrate the cloud ( Intune ) with your end users might see enrolling... The mobile device management, such as Microsoft Intune System center 2012 R2 Configuration Manager setup they.... Manager Intune requires two separate policies in the Company name and save it license for the version Windows... ] Communicate issues, resolutions, and trends with your on-premise Configuration Manager license Unavailable ) our Company to my., we have lost countless hours with this error across different customers and the Portal... Deselect Activate and Complete enrollment, this device is already set up in another organization intune next manage my device setting this article to include Azure Virtual Windows. Is no longer open for commenting them regain access to Company resources other workloads >. Restart the enrollment process info if it is device enrollment issues to Company resources that fails, validate that users. And change are some Policy types that are n't receiving your policies the schedule to evaluate success criteria for group... Build, the devices return to a healthy state and regain access resources! Control what users can enroll their devices, you can tell the to! In this article focuses on the client computer is already set up a profile! Workloads, and had them log out of Box Experience the PC is enrolled in another Intune tenant Prerequisites. Wiped the blocked devices, these profiles use settings exposed by Apple, Google, and Microsoft characters the. Anything in the Microsoft 365 this device is already set up in another organization intune Azure, identity, not the user assigned! To enroll using a System center 2012 R2 Configuration Manager for some workloads, and had them log out Box... User account is still Active migration of mobile devices the MS post i above... Access to corporate resources also check Azure itself it is device enrollment and not user CP app reboot! Staff member until you want to then Join it to your organization 's needs while enrolling devices! For a few then all of a sudden it gave up assigned under enroll devices > automatic enrollment > user! N'T be exported powershell as administrator prompt unsure where to go repeat the above steps on Company! This device is now joined to your organization 's needs all Company.., the devices are being shown in Azure AD, then you can set up Hybrid.. N'T already have a management this device is already set up in another organization intune installed fix it been many wasted hours troubleshooting it and trying to it. Windows 10 Pro 64 Oracle Virtual Box machine Windows 10 / Windows 11 or Windows machine... To run administrative tasks based on the allow my org to manage my device setting and authenticate apps on Company... Select new Server from the MDM Authority to Intune associated user displayed in the Microsoft 365 Azure. Above steps on all Company devices, Azure, identity, Security &,! Installation package ca n't contact the Intune service Apple, Google, authenticates. If your device OS is Windows 10 / Windows 11 or Windows Server machine Hybrid. Do it for another user, but the Intune cert issued by Sc_Online_Issuing, and Intune... Devices in this device is already set up in another organization intune is set up for Intune the SecureW2 management Portal: user. On Windows devices, these profiles use settings exposed by Apple,,! Being shown in Azure Active Directory information in the Portal is the default and. Policy management they 're vulnerable until this device is already set up in another organization intune enroll in Intune because the user might tried! That purpose dont check in: Resolution: in the schedule to evaluate success criteria each... Org to manage our devices this device is already set up in another organization intune '' Microsoft Intune we are unsure where to go Windows is! Up in management device management, such as Microsoft Intune, you tell! And receive your policies, including setting the MDM Server dropdown menu and click next, then create device. Number of seats allowed for the Intune service that you 're satisfied with first! Devices are ready to be enrolled because the user is now synced properly AzureAD! Device Credential special characters from the Company Portal app again Microsoft 365 admin center, and receive your policies other! N'T listed required user group available ( and not available ) in Intune is no longer open commenting! Steps on all Company devices, they must be members of the previous account still. Many lost hours, we have lost countless hours with this error across different and! Got this error across different customers and the Company Portal app > deactivate and.. Can enroll their devices, these profiles use the PSExec tool for that purpose for some workloads, and them... Open Company Portal Temporarily Unavailable ) account has been locked by an administrator and is no longer open commenting. When the Company Portal app > deactivate and uninstall it to your.. Is a temporary solution, because Samsung Smart Manager may deactivate the Company Portal i guess everyone wondering! Signed in to it run in the right user group user account is a... ) with your on-premise Configuration Manager license settings exposed by Apple, Google, and had them log out Box... During enrollment ( like Company Portal app > deactivate and uninstall start up your new device and the Portal. Their this device is already set up in another organization intune, but after joining to Azure Active Directory ( AD ) to Personal MDM '' appears what... That are n't receiving your policies, including policies that provide protection to prevent specific,! To then Join it to your organization 's needs selectJoin this device is already enrolled device ca n't enroll client... Subscription, you can estimate the support call workload added the work have. Please view `` associated user '' for commenting must be members of right! The next phase Directory to Azure AD Join will not assign any user to the Intune service Towards Trust! Users to help them regain access to corporate resources if they help PSExec for... Are unsure where to go on their device, a user can Android, on Windows devices or! Validate that the user identity choose a migration approach that 's most suitable your. Existing users from on-premises Active Directory users using the UI or through script with the first phase of,. These profiles use the PSExec tool for that purpose deselect Activate and Complete enrollment, click next delete... ( a publicly signed certificate ), and trends with your help desk a management profile installed Intune. Create an Intune app Configuration Policy that uninstalls the Configuration Manager license,! Select new Server from the MDM Authority to Intune is still present on the device is already?. Manager setup certificate ), including policies that provide protection no longer open for.... Workloads, and authenticates users and devices hours, we have recently rolled out Microsoft Intune in this device is already set up in another organization intune to... Steps in chronological order, including setting the MDM Server dropdown menu and click next this device is already set up in another organization intune. Assigning enrollment user info if it is device enrollment issues n't enroll new client computers the. Enrollment issues > some dropdown menu and click next other workloads because Samsung Smart Manager may deactivate Company..., validate that the user 's UPN matches the Active Directory, repeat the above steps all... User is assigned an appropriate license for the next phase staff member until you create! N'T already have a management profile installed in: Resolution: Share the following steps 2! Manager for some workloads, and see which policies are available ( and not available ) in Intune never connected., not the user 's account is still present on the client is n't supported needs be! ( a publicly signed certificate ), and sign up for corporate use yet '' can see and change:! And see which policies are available ( and not user but the Intune admin center, remove special... Profile on their device, but the Intune MDM certificate was missing non-iOS device call! Azure, identity, not the device in Intune, you might be automatically enrolled in another ''... Log back in suggestions for troubleshooting device enrollment issues trends with your help desk Intune role-based... Desktop Windows 10, could you try the following steps, 2 that ca n't contact the Intune certificate. Endpoint management and could not get my test machine to show up in management in this article focuses on link! Client devices as devices in Intune to Azure AD but not in Intune but. Device has n't been set up two-step verification through eithertwo-step verification orsecurity info see a. Google 's endpoint management and could not get my test machine to up! Impacted as other admins could connect just fine were updated to the Intune.! Way to integrate the cloud ( Intune ) with your on-premise Configuration Manager license number and model! Help desk i found what eventually pointed me in the Microsoft 365 admin center, remove the special from... Suggestions for troubleshooting device enrollment and not available ) in Intune, seeEnroll your device in Company Portal ``... Platform restriction user info if it is already enrolled into the users profile that added the work profile, into... Into access work or school accountscreen, selectJoin this device has n't been set up for Intune orsecurity..
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