Before departure, Viking will . Who Needs to Be Vaccinated: Passengers on voyages over 16 nights in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. Are Any Unvaccinated Passengers Able to Sail? Who Needs to Be Vaccinated: All passengers need to provide proof of full COVID-19 vaccination, including a booster shot. My only thought is to see if I can get a tax credit from it on next years taxes. Are Any Unvaccinated Passengers Able to Sail? Passengers who are unvaccinated do, however, require a test, taken no more than 72 hours prior to departure. Viking recommends but does not require a pre-departure COVID-19 test, unless one is required by the destination. but decided to book for April 2022. From October 14, passengers will not be required to be vaccinated. Is A Pre-Arrival COVID-19 Test Required? Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. Who Needs to Be Vaccinated: Beginning October 4, 2022, Norwegian Cruise Line will drop all vaccination requirements on its global sailings. Please note we are unable to secure your reservation until payment is received in full. Thank you. 0000034681 00000 n I hope you can help us out with this situation regarding our requested refund from Viking River Cruises (Viking). Your passports expiration date must be at least six months after your return from your trip; if it is not, you should renew your passport. Is A Pre-Arrival COVID-19 Test Required? Uncruise Adventures requests passengers test before arrival, but this remains at the passengers discretion. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking requirements. . can assert criminal jurisdiction in all these circumstances. This allowed Viking to retain the majority of our payment since December 2019. Who Needs to Be Vaccinated: Passengers aged 5 or over must be fully vaccinated against Covid-19. Complete and return the forms to the visa company in a timely manner so that you will have your documentation in time to travel. Viking has refused to honour the cancellation, taking the position that a notice given on January 31, 2022, after we had paid in full, means that the cancellation policy does not apply. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. The standard cancellation schedule isn't applicable to a cruise booked with a FCV from a cancelled cruise. Due to the potentially hazardous nature of supplemental oxygen, the tanks must be stored in a secure area. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. Fully vaccinated guests are still required to show proof of vaccination at embarkation. As of October 14, 2022, fully vaccinated passengers aboard U.S. sailings of Disney Wonder, Dream, Fantasy and Wish will no longer need to provide a pre-departure COVID-19 test. Concentrators must be checked upon embarkation and approved for use on board. 105 0 obj <> endobj xref Small Luxury Ship. When is disembarkation? From July 25, Azamara is removing its pre-travel testing requirements, excluding ports where it is still required in accordance with country regulations. Guests on sailings under 16 days in length will no longer need to be vaccinated against COVID-19. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Anyone who wishes to obtain their own visas for Cambodia and Vietnam should make sure to get a single-entry visa for Cambodia and a double-entry visa for Vietnam (Vietnam and Cambodia e-visas may not be used with this itinerary). The cylinders are bulk and will run out of oxygen in a shorter time due to a higher concentration ratio/regulator used. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. You also grant to VRC, the Carrier and their affiliates the unlimited right and permission to use, store, reproduce, distribute, modify, perform, display, create derivative works from and otherwise exploit your image, name, picture, likeness, voice and biographical information and any statements made by or concerning you as provided by you to Viking in connection with your submission of your photo (Your Personal Information) or any material based thereon or derived therefrom, or to refrain from so doing, in any manner or media whatsoever (whether now known or hereafter devised), anywhere in the world, by any persons or entities deemed appropriate by them, for use on any of their websites, or in any promotional materials distributed by them, or in connection with any cruise or travel Services. 0000012249 00000 n 0000027032 00000 n Is A Pierside, Pre-Embarkation COVID-19 Test Required? This can include while in the ships corridors, disembarking for excursions, and while participating in certain excursions. Submit a complaint and get your issue resolved. For a missing U.S. national and all serious felonies (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of $10,000) the incident must be reported to the F.B.I. Yes, vaccination is not required for passengers under 12; however, under 12s must present a negative PCR test taken within three days of departing for their Tauck trip. The 2 doses must be administered at least 28 days apart. No, though a temperature check will be performed. Select Transatlantic crossings are also exempt; proof of full vaccination will be required for all remaining 2022 transatlantic crossings. The large voucher money is gone. At Viking, your experience means the world to us. Tests are only required, as of September 3, 2022, for unvaccinated passengers 12 and up. Scenic. 0000006747 00000 n It would be applicable if you paid cash. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. They offered me a voucher for 125% of my . Who Needs to Be Vaccinated: All passengers are required to be fully vaccinated against COVID-19. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Are Any Unvaccinated Passengers Able to Sail? As you may already know, paying by echeck is as easy as providing a credit card number. Viking will, where feasible, offer pre- and post-cruise experiences. 0000002126 00000 n On January 3, 2022, in discussion with Frosch, there were still Covid-19 concerns regarding air travel and Covid-19 variant issues in Europe. Inspired by the design of the lines Viking Longships, and built specifically for. For the over 12s, this includes a booster dose where eligible. In any event, subsequent to this notice, we have received Guest Statements from Viking that refer to a Voucher discount but also clearly represent that the Guest Cancellation Schedule still applies. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. On international voyages that embark or disembark in the United States we are required by federal law to report on board felonies and missing U.S. nationals to federal agencies. Is A Pierside, Pre-Embarkation COVID-19 Test Required? 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Crew Vaccinated? Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. However, a negative COVID-19 test result must be provided, carried out within 72 hours before embarkation. You assume the full risk of use and of any prohibitions imposed by the Carrier or third-party vendors. Do to circumstances beyond my control we decided to cancel the France cruise. Yes, passengers aged 4 and under. This review was chosen algorithmically as the most valued customer feedback. 0000003254 00000 n This complaint was posted by a verified customer. 221101 Booking Conditions (UK) Page 3 of 19 B. Unvaccinated passengers must provide a negative COVID-19 test using any commerically-available test, whether supervised or unsupervised. If required by local authorities. Masks and Physical Distancing Requirements: Masks may be required when physical distancing is not possible. [protected]. Is A Pre-Arrival COVID-19 Test Required? Paul Gauguin targets 100 percent vaccination for crew members, subject to constraints in their home countries. Stay current with special offers, news and destination-focused content. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. A number of cruise lines are offering amended cancellation policies through the end of 2020, though it's unclear whether these will continue into 2021. H)1U!@6dQ ERwu\ uAuhqg3DA 3 endstream endobj 106 0 obj <>>> endobj 107 0 obj <> endobj 108 0 obj >/PageWidthList<0 612.0>>>>>>/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/XObject<>>>/Rotate 0/Tabs/W/Thumb 81 0 R/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 109 0 obj [110 0 R 111 0 R 112 0 R 113 0 R 114 0 R] endobj 110 0 obj <>/Border[0 0 0]/H/N/Rect[334.823 555.672 561.25 539.902]/Subtype/Link/Type/Annot>> endobj 111 0 obj <>/Border[0 0 0]/H/N/Rect[337.261 490.672 542.348 474.902]/Subtype/Link/Type/Annot>> endobj 112 0 obj <>/Border[0 0 0]/H/N/Rect[347.496 442.152 457.125 425.432]/Subtype/Link/Type/Annot>> endobj 113 0 obj <>/Border[0 0 0]/H/N/Rect[45.0 329.212 170.628 313.432]/Subtype/Link/Type/Annot>> endobj 114 0 obj <>/Border[0 0 0]/H/N/Rect[322.424 329.212 556.481 313.432]/Subtype/Link/Type/Annot>> endobj 115 0 obj <> endobj 116 0 obj <> endobj 117 0 obj <> endobj 118 0 obj <> endobj 119 0 obj [/ICCBased 136 0 R] endobj 120 0 obj <>stream 0000034310 00000 n Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. Are Any Unvaccinated Passengers Able to Sail? 0000020973 00000 n Do you have a Viking Oceans Future Cruise Credit? 0000006634 00000 n Risk-Free Guarantee: How it Works I had to cancel due to ill health and provided over five months notice. For more information: See the full Viking Cruises policy . Air Are there luggage restrictions during the trip? Viking Initial Complaint 11/29/2022 Complaint Type: Problems with Product/Service Status: Resolved More info We booked a river cruise with Viking which we cancelled due to Covid and received. We had already paid for this cruise, so receiving a voucher didn't affect us. Passengers aged 12-16 are required to have had two doses. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. VRC and Carrier are not liable for any denial of Services by the Carrier, air carriers, hotels, restaurants or other independent suppliers. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. The company left an official comment to this complaint. Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. Are Any Unvaccinated Passengers Able to Sail? 0000007337 00000 n The company left an official comment to this complaint. Security Officer (Deck 1; Phone 9009) (on Viking Star Deck 6; Phone 9708; on Viking Sea Deck 6; Phone 9775), Medical Center (Deck A; Phone 2010 Nurse), Headquarters, Washington, D.C. (202) 324-3000, Washington, D.C. Sector Command Center (202) 267-2100, New York, New York Sector Command Center (718) 354-4120, Boston, Massachusetts Sector Command Center (617) 223-5757, San Juan, Puerto Rico Sector Command Center (787) 289-2041, Phone: 011-523-33268-2257 or (800) 394-2255, Boston, Massachusetts Police Department (888) 333-2353, Halifax, Canada Regional Police (902) 490-5016, New York, New York Police Department (646) 610-5000, Royal Barbados Police Force (246) 430-7236, San Juan, Puerto Rico Police Force (340) 776-9110, Charlotte Amalie, U.S. Virgin Islands Police Department (340) 774-2211, St. Johns, Royal Police Force of Antigua and Barbuda (268) 462-0125, Castries, Royal St. Lucia Police Force (758) 456 3850, Pointe--Pitre, Police Municipale 0590 29 2119, Basseterre, Royal St. Christopher and Nevis Police Force (869) 465-2241, Philipsburg, Police Force of Sint Maarten (721) 542-2222, Road Town, Royal British Virgin Islands Police Force (284) 494-3822. A pre-arrival COVID-19 test may be required as a condition of entry by air into the country of embarkation. Masks and Physical Distancing Requirements: Masks are not required. From September 6, 2022 self-testing before travel changed from "mandatory" to "highly recommended" for vaccinated guests on the vast majority of cruises. Is A Pre-Arrival COVID-19 Test Required? hb```b``f`c`Lb`@ V(,aVllvl,},9xVq`he`8s0~G`Ey24{g8. Avalon Waterways notes crew members will advise guests on each sailing of the particular masking requirements onboard and ashore. If more than 270 days have passed since the final required dose of the initial vaccination series, passengers must show proof of having received a booster shot. Masks and Physical Distancing Requirements: Masks are optional. 0000046770 00000 n This will surely increase the credibility of your complaint. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. Any missing persons and criminal activity should be reported immediately so that appropriate personnel can take prompt action and secure necessary information. So glad I was talked into that scam. Is A Pre-Arrival COVID-19 Test Required? Do NOT book with Viking! Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Is A Pre-Arrival COVID-19 Test Required? Budapest, Hungary to Nuremberg, GermanY, Germany. You have 1 items RELEASE OF LIABILITY You shall have no right of approval, no claim to compensation and no claim (including, without limitation, claims based upon invasion of privacy, defamation or right of publicity) arising out of any use, alteration, blurring, distortion, faulty reproduction, illusionary effect or use in any composite form of the photo you submit to VRC or the Carrier or Your Personal Information. Yes, as of September 5, 2022, on most U.S. and European sailings, excluding cruises that call on Canada, Bermuda, Greece, Australia and New Zealand. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Montreal, Canada U.S. Consulate General. Masks and Physical Distancing Requirements: Masks are recommended in crowded venues, but not required. Are Any Unvaccinated Passengers Able to Sail?Yes, children in 2022, however, they will be asked to provide a negative PCR or Antigen test result taken within 72 hours of embarkation. Please note we are unable to secure your reservation until payment is received in full. You grant to VRC, the Carrier and their affiliates a non-exclusive, royalty-free, transferable, sublicensable, perpetual, worldwide license to photos, videos and other visual or audio portrayals of you in any pictorial medium of any nature (collectively, the photos) you may submit to VRC or the Carrier, or any portion of your photo, in any manner or media whatsoever, (whether now known or hereafter devised), for the purpose of using your photo on any website maintained by VRC or the Carrier or their affiliates, or in any promotional materials distributed by them or in connection with a Viking cruise or travel Services. Fla. Crew Vaccinated? The reality is that Viking has had full payment for the Rhine Getaway since June, 2019, cancelled our trip twice but refuses to provide a cash refund for the remaining balance. 0000002091 00000 n Which personal items are allowed on board and which are prohibited? 0000013436 00000 n NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We appreciate you sharing your experience, Johanna, although we regret to hear of your disappointment. I talked to them today (exactly the same circumstances) and they told me If I cancel I get not refund because the voucher has been redeemed and has zero refund value. Beginning September 5, 2022, tests are not required for fully vaccinated passengers on sailings of 9 days or less. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Acceptable Vaccines for U.S. Sailings: Two administered doses/shots of AstraZeneca, Pfizer-BioNTech, Moderna, Sinopharm or Sinovac, etc; or a single shot of a single dose vaccination + 15 days equals fully vaccinated. A cruise booked with a FCV from a cancelled cruise result must be provided, out. Before embarkation, republished, uploaded, posted, transmitted, or distributed in any way oxygen in a time. Have been made to cancellation schedules and refund guidelines for various cruise lines have continued to modify vaccination! Providing a credit card number cancelled cruise providing a credit card number use. And Diming, Risk-Free GuaranteeThe most Flexible way to Plan a Voyage into the country in which they embarking... 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