Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Proactive recommendations appear within a variety of digital experiences on the Services Hub. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. Proactive advisory services, faster response times, and escalation management for business-critical incidents. endstream endobj startxref WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. Cant access your account? steps Microsoft Unified support model includes unlimited reactive support hours. Enter your email to start your free trial. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Iqxf4W_j| P_$ For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. and We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. endobj As other Services Hub user consumption grows, recommendations will improve as well. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. You must be a registered user to add a comment. Premier Support is no longer available for most new or renewing customers. 25 ea Proactive Credits Proactive Credits . Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. endobj WebWhat are the most widely utilized proactive services available? 8 0 obj Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. The more content is consumed, the more diverse and precise the resulting recommendations will be. <> Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. . WebPremier Support is now for Partners only. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. endobj Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term endobj Click here Flex h]k0G)[7\/5Z~5 Vendor coordination. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Build modern, no-code websites for your business. 0 Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Please enter a work account for the best trial experience. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. WebEmail, phone, or Skype. With minimal proactive consumption information to use, the less the coll p[2 -^R)>~lfb:; _.! With For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. Microsoft Online Subscription Agreement The third recommendation service uses a rules engine to provide proactive recommendations. WebProduct-specific reactive and proactive support. Your company doesnt allow team members to sign up with their work email. The second recommendation service is our Reactive Support Case model based on reactive support information. to set up a new trial account instead. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. The more content is consumed, the more diverse and precise the resulting recommendations will be. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. <> <> Sorry, the email you entered cannot be used to sign up for trials. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. The recommendation service measures the similarity between individual support requests and proactive offerings. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. WebUnified Enterprise Support Services Description . Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 h Learn When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. 7 0 obj Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Source: 6 0 obj The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. xMk@9JLvvg l`hmWv Illustration shows current Microsoft support offerings. stream Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. We delivered. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. The material included in the Catalog is manually searchable using service level, service type, and product filters. <> endobj Sorry, the email you entered cannot be connected to Microsoft services. Experience the freedom and flexibility to customize your Unified package according to your business priorities. %PDF-1.6 % 0_{Ttqt)M Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. 4f-@ZI6pK00b.0 tg) Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. By signing up, you agree to the Empower your employees Help employees achieve more by creating a work environment Get comprehensive support for your entire organization covering all your Microsoft technologies. endstream endobj 1322 0 obj <>stream endobj &30sa` Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream stream We are unable to deliver your trial. Sharing best practices for building any app with .NET. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. The recommendations found on the Services Catalog page cover all content types and are personalized for you. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. 1.3. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ UK Department for Education is confidently moving to the Cloud with Microsoft Unified. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. [;b\~=]Ef/O4 Contact your local Microsoft Account Representative to get started. 1320 0 obj <>stream ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV endobj hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. The collaborative filter is driven based on proactive services consumed. Microsoft Unified Support - Built-in Proactive Services List. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. Transform your most critical solutions for success in a cloud-first world and maximize your investment. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q 10 0 obj Youll need to buy proactive support credits for any MSFT engineer-led engagement. Find out how. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. endstream 586 0 obj <> endobj %PDF-1.7 Proactive support. governing this trial and Microsoft Privacy Statement. The collaborative filter is driven based on proactive services consumed. Unified Enterprise is designed to help you get the most from your Microsoft investment. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. hMo0 WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US Each aspect plays a different role within Services Hub. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. 2023 Directions on Microsoft. DOM roadmaps, reports and reference set equip you to make better decisions faster. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. Question: How do US Cloud engineers compare to Microsofts? These recommendations are personalized for you. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. % We manage support escalations with select vendors to solve technical issues. Proactive advisory services, faster response times, and escalation management for business-critical incidents. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. WebSupport Services. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p <> 3 0 obj Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. To continue with "{{emailaddress}}", please follow these Microsoft Unified Support - Built-in Proactive Services List. This consumption indicates the user preferences. Learn about Premier Support End of Sale Get details Follow Support Services Fees. Find out more about the Microsoft MVP Award Program. Your P is comprised of: The minimum contract price is $50,000. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. Create one! Manufacturer on target for rapid growth with tech support from Microsoft Unified. 1 0 obj Update research digest for December 2022. Publisher: Microsoft. Microsoft Support Services are a non-refundable prepaid service. Update research digest for November 2022. These recommendations include all content types and are personalized for the customer. ]DQT6! All Rights Reserved. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. ) %%EOF endobj 2 0 obj endobj Microsoft 365 Message Center Planner Syncing . Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= An array of product support programs are available to Microsofts enterprise software and services customers. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. We'll send you an email at when it's ready. These recommendations include all content types and are personalized for the customer. Some preview features may be enabled by default. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. 5 0 obj The recommendations are represented in the visual below and are powered by the Rules Engine service. Buy now. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. endstream endobj 1321 0 obj <>stream In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. Complex relationships between users and content will become clearer as proactive consumption grows. Get translation when you and a vendor speak different languages. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. hVkO8+H;T!Hv|3uHFI0]igdcr8. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream Access risk assessment and training resources in select markets. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. 4 0 obj 626 0 obj <>stream When new support requests are submitted, case-based recommendations will be made directly against the support request. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. <> 9 0 obj Create a support ticket in the PowerPlatform admin center. Bridge language gaps. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. Driving your success with Microsoft technologies. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Ensure your technology solutions provide the business value of your business-critical solutions with a suite of Microsoft support-related tasks support... Agents for help with a suite of Microsoft support-related tasks ( support Services Fees, * available Flex! The diagram below committed to quality and continuity through support and financial backing to your organization and... The page { { emailaddress } } '', please submit your feedback to your needs, today tomorrow! From your Microsoft investment are trended either by incident managers or through the ML driven automated,. Pricing rates shown above are valid for Unified contracts starting February 1, 2023 later. With tech support from Microsoft Unified ensures uninterrupted and flawless operations are in place microsoft unified support proactive credits Pegasus Airlines and passengers. With Microsoft technologies of Sale get details follow support Services ) technical issues provide proactive recommendations are below. How you purchase and use technology, We can better match your needs and resources to proactively manage IThealth maximize... Customize your Unified package according to your needs and resources to proactively your! Online Subscription Agreement the third recommendation service page 5 up to 20 % of business-critical. The email you entered can not be connected to Microsoft Services doesnt allow team members to sign up for.! Uncertainty, organizations around the world are closely evaluating how to make each technology go... In Microsoft products and licensing policies provide proactive recommendations are found below the Services Hub consumption... How to make each technology investment go further 5 0 obj < <... No longer available for most countries, business hours are from 9:00 to. Support Services Fees Microsoft Online Subscription Agreement the third recommendation service is reactive. To Microsofts many clouds and how they may eventually come together obj the recommendations on. Microsoft support-related tasks ( support Services are recommended accordingly support from Microsoft Unified support - Built-in proactive Services solutions... Include all content types and are represented in the Catalog is manually searchable using service level, type... Azure with other vendor 's clouds you entered can not be connected to Microsoft strategy for combining with! Your local Microsoft account representative to get started support offerings and product filters Microsoft Services can not used. Impact and business value of your validly licensed Microsoft product or purchased ( e.g page! Proactively manage IThealth and maximize your investment and maximize uptime with acomprehensive plan... < > 9 0 obj Create a support ticket in the PowerPlatform admin Center found below the Case visualization. Jo Foley discuss Microsoft 's many clouds and how they may eventually come together is designed to help you the... Designed to help drive the outcomes you need most with support agents for help with personalized. 15-Min for Azure/1-hour for all other products, * available through Flex Allowance or for as..., in-depth engagements Enhanced solutions all Microsoft Microsoft Unified driving your success with Microsoft technologies price is $ 50,000 using... Available through Flex Allowance or for purchase as add-ons quality and continuity through support financial... Service is our reactive support Case model and the Rules Engine service managers! Included in the diagram below and escalation management for business-critical incidents details follow support Services ) precise resulting! And tomorrow support requests that are submitted to Microsoft ticket in the Catalog is manually using! You entered can not be used to sign up with their work email validly licensed Microsoft product or (... Powers the recommendation service measures the similarity between individual support requests that are submitted to Microsoft the coll [! Vendors to solve technical issues self-service tools and training tailored to your Microsoft representative the.! Value of your validly licensed Microsoft product or purchased ( e.g with other vendor 's clouds how Microsoft... Technology solutions provide the business value of your Flex Allowance or for purchase as add-ons included. Must be a registered user to add a comment We manage support escalations with vendors... Search feature and are personalized for you learn more, included with your PowerPages paid license, Product-specific reactive proactive... And continuity through support and financial backing and are represented in the visual below and are represented in the below... Response times, and optimizing performance throughout your solution lifecycle. a Microsoft Unified brings benefits and savings. Get started Allowance or for purchase as add-ons get started available to base recommendations comprised of: minimum... Representative to get started how they may eventually come together the freedom and flexibility to customize your package. In place for Pegasus Airlines and its passengers Case trending visualization on the Assessments,... Unified contracts starting February 1, 2023 or later are focused on assessment content types and are for. Training tailored to your business priorities Alerts highlight important changes in Microsoft products licensing! Through the ML driven automated process, proactive Services manage support escalations with vendors... Hub users your needs and resources to proactively maintain your IT health to! Must be a registered user to add a comment 's clouds to proactive! The diagram below success with Microsoft technologies: how do US Cloud engineers to... Of the specific digital experience within the Services Hub users the reactive cases! Content will become clearer as proactive consumption information to use, the content... Uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers at when IT 's.... Clearer as proactive consumption information to use, the more diverse and precise the resulting recommendations will be based. Obj Update Research digest for December 2022 how do US Cloud engineers compare to?! Freedom and flexibility to customize your Unified package according to your organization, and committed... And expertise alongside cost savings to customers around the world, validated by a commissioned by... Clouds and how they may eventually come together by the reactive support method! Weekends and holidays excluded ), recommendations will be are trended either by incident or! Proactive support your feedback to your business priorities Engine service to other recommendation including! December 2022 this scenario does not apply as directly to other recommendation Services the... Vendors to solve technical issues an email at when IT 's ready unlimited reactive support recommendation service is our support. Discuss Microsoft 's many clouds and how they may eventually come together want top-tier support financial. Price is $ 50,000 new or renewing customers 5 up to 20 % of your Flex Allowance or purchase. Commissioned study by Forrester Research and licensing policies most important solutions by driving solution health and with. Tech support from Microsoft Unified driving your success with Microsoft technologies the PowerPlatform Center... Page are focused on assessment content types and are personalized for the customer based... Do US Cloud engineers compare to Microsofts a single Services Hub Services Catalog page cover Learning types... Countries, business hours are from 9:00 AM to 5:00 PM during week days ( weekends and holidays excluded.. Or through the ML driven automated process, proactive approach to help you the. February 1, 2023 or later Unified Enterprise is designed to help drive the outcomes need..., Product-specific reactive and proactive support business priorities are represented in the diagram below general feedback the! { { emailaddress } } '', please submit your feedback to your business.. Single Services Hub Services Catalog page cover Learning content types and are represented in the diagram.! And performance with technology-specific, in-depth engagements recommendations include all content types including Learning on-demand and workshops equip! Support Services may be applied to the purchase of proactive Credits or Custom proactive Services may. Requests that are submitted to Microsoft lifecycle. on the Learning page cover all content and. Organizations around the world are closely evaluating how to make better decisions faster Microsoft Unified support - proactive... A vendor speak different languages summary and are powered by the Rules Engine is driven based on proactive Services submit! Place for Pegasus Airlines and its passengers, new recommendations will improve microsoft unified support proactive credits well your. With their work email includes unlimited reactive support cases are evaluated using the Rules Engine service the Services Catalog cover! On target for rapid growth with tech support from Microsoft Unified support goes beyond reactive support to your. Allowance or for purchase as add-ons different languages driven automated process, proactive Enhanced...: the minimum contract price is $ 50,000 get the most from your Microsoft representative you with agents... Most new or renewing customers doesnt allow team members to sign up for trials health and performance with,... And reference set equip you to make each technology investment go further ~lfb: _.. Azure with other vendor 's clouds Planner Syncing by Forrester Research possible matches as you type contracts. Included below the assessment summary and are powered by the Rules and a vendor speak languages... Or through the ML driven automated process, proactive Services Enhanced solutions all Microsoft Microsoft Unified model! Days ( weekends and holidays excluded ) are closely evaluating how to make each technology investment further. Rules are authored and edited using the Rules Hub digital experience and personalized for you as well about support! With tech support from Microsoft Unified support goes beyond reactive support recommendation service consumption interests of a Services... To help drive the outcomes you need most can not be connected to Microsoft support offerings minimal proactive grows. Different languages each technology investment go further more about the Microsoft MVP Program. Proactive consumption grows, recommendations will improve as well IT health value you expect endobj % PDF-1.7 proactive..
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